PRODUCT INFORMATION

Please note that all photographs are the best possible representation of a product, but due to the nature of the products we offer, variations may occur. Each gemstone is unique and will therefore not be identical to the one in the picture, although we do endeavour to keep them all to roughly the same size. Handmade jewellery items are also all unique and may differ in small ways from the published photo. Where possible lengths and sizes are listed and dimensions given.

If you are unsure of anything or require more information, please contact us directly by email @ maureen@rockchic.co.za.

PAYMENT AND ORDERING INFORMATION

Payment for online orders is done via Payfast secure payment gateway. If you wish to order anything by email, payment can be arranged by EFT.

SHIPPING AND DELIVERY INFORMATION

Once your order has been placed you will receive an email to confirm that we are processing it. Unless we inform you otherwise, please allow 3 days for processing of orders. During busy times such as Christmas or Black Friday this period may be extended. You will again receive an email with the tracking number once your order has been dispatched. Please allow 3 days for delivery to major centres and up to 5 days for outlying areas.All our orders are delivered to your door by The Courier Guy at a flat rate of R 145. Orders over R 1500 will receive free shipping. There is also the option of local pickup for our local customers.

RETURNS AND EXCHANGE

Customer satisfaction is very important to us .Please notify us within 7 days of receiving your order if there is anything you are not happy with. We will gladly EXCHANGE any unworn jewellery items ( excluding earrings)for something else or provide a store credit. Other items such as stones or esoteric tools may be sent back for exchange OR refund, provided they are unused, sellable and in their original packaging. We do not exchange or refund sale or discounted items.

Items have to be returned to us by courier, at your account, within 7 days of notifying us of your intention to do so. All goods must be securely packaged and we do not take responsibility for any loss or damage during shipping. Once we have inspected the goods we will contact you by email to arrange a refund or exchange. Shipping costs are not refundable.

JEWELLERY CARE INSTRUCTIONS

Our gemstone jewellery items are all handmade using good quality materials but should be treated as delicate items. Please do not shower or swim while wearing any of our handmade items and make sure they are safely stored once removed. Keep your jewellery away from harsh chemicals and abrasive substances.

Sterling silver items can be easily cleaned by using warm water, dishwashing liquid and a soft toothbrush. We do not recommend that you use any of the commercial dipping fluids available.

REPAIRS

We will gladly repair any handmade jewellery that breaks within 3 months of purchase, provided it is due to manufacturing fault and not due to snagging, yanking or misuse. Proof of purchase is required. After this period a repair fee will be charged. Please deliver the item to us at our Hout Bay Shop , in person or by courier at your expense. Unfortunately we cannot replace any broken chains as it difficult to prove how breakage occurred. Please check chains carefully upon receipt.